Happy Customer Healthy Company: Customer Service + Customer Support
Each and every one of us serve customers, whether we realize it or not. We sometimes fail to realize the truth about the various types of customers we encounter every day.
Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. Customers come in many forms. Identifying the external customer is simple. But, including the internal customer is a roadblock for many people.
Technology is always changing – and always improving. Once customer support was only offered by calling a 1-800 number and talking to someone over a line.
But these days, customer support can be done over a variety of methods, including text messages and webchats. Your customers are always changing and so is the technology they use. Make sure you’re keeping up with both!
This book will look at all types of customers and how we can serve them better and improve ourselves in the process.
We’ll cover all this and more in this 171-page book.
Andere Keys Soft Skills Library books have been purchased by smart people on 5 continents around the globe!